- Testimonial 1
- Testimonial 2
- Testimonial 3
- Testimonial 4
- Testimonial 5
- Testimonial 6
- Testimonial 7
- Testimonial 8
- Testimonial 9
- Testimonial 10
- Testimonial 11
- More Testimonials
Almost every day someone provides for the needs of Myra. Examples of that care are below:
- A touch, hug or kiss
- A shower
- A get up and go assist
- A “Hello Myra” greeting
- Going to the toilet
- Cleaning a dirty bottom
- Dispensing the meds
- Patience when Myra doesn’t want to do something she needs to
- Staying up to date on Myra’s ever changing needs and providing for them
- Dealing with sadness and worry on the part of Myra and members of her family
- Doing all of the above while taking care of a number of other Garden View person with needs more serious than those of Myra
- Doing all of it with an “I’ll Help You” attitude, a smile and a hug.
Thank you to the total staff at Garden View. It takes all of you, all of the time, to make Garden View a special place for the residents, and especially for us. Some observations are below:
- The yard looks good and is inviting
- The inside is clean and smells good, most of the time
- The front room is pretty
- Repairs are made in a timely manner
- The food is good, most of the time
- Most of the helpers are patient and helpful as they do for others
- The receptionists set the tone and always have a sweet smile
- The nursing staff does it all
- The food service persons are patient as they deal with varied requests
- The helpers that serve the residents ever changing needs, demands, and requests are usually angels
- The other up front persons are always available and help make for a smooth everything
- The therapists know what they are doing, what to do, when to do it, and how much. They are common sense persons and advocates for Myra.
All the good happenings that we have described in this letter didn’t just happen.
It is like the “turtle on top of the fence post” story.
Whenever you see a turtle on top of a fence post, know that the turtle didn’t get there by itself.
Same with Garden View.
Myra and Richard
We choose to move him to Garden View because of the memory care focus and activity program. The staff worked tirelessly to make him feel safe as well as useful during the transition. Being one of the younger residents, the staff involved him in helping others, setting up activities, and leading the exercises. There is always something to be involved in – a game, singing, a craft or a cooking session. They schedule many special events throughout the year and appeal to the varied interests of the residents. As his abilities have diminished, they continue to accommodate and adjust activities to meet his needs.
The staff treats him with dignity and respect. Everyone – without exception – an activity manager, housekeeper, nurse, CMT, food server, housekeeper or administrator greets him as a friend. They appear genuinely happy to see him and his family as well. He is relaxed and comfortable and has developed good relations with other residents. They formed a community and watch out for each other. I’ve only had this one intense experience in a nursing home environment. No one wants to move a loved one to a protected environment. Garden View has changed my previous perception.
With many seniors diagnosed with the Alzheimer’s disease, special care is needed to address the confusion, frustration and sometimes non-compliant protests to care. My mother was no exception. I experienced first hand the heart filled response your staff employed to meet her every need – not through challenging or commanding corrective action but by introducing conversation, guiding her response and redirection to leave her feeling safe and secure. Within weeks she regained the weight loss she had experience before coming to Garden View and was actively engaged with others in song, games and meals.
As the years continued, your staff remained unwavering in their commitment to total care. Regardless of the time, shift, weekday or weekend, my visits always found your staff engaging and attentive of not only her needs but also those of others. As her memory faded and she was unable to recognize family and friends, your staff never failed to acknowledge and reintroduce us, relying on the personal relationship and trust they had developed with her to provide words of comfort and assurances, allowing her the dignity to recognize and embrace our visits.
The care provided was not absent expert attention to her physical health. The frequent care plan meetings allowed me to gain the confidence and trust in the administration of care. The records retained and the openness to share those records was comforting. The follow-up phone calls to those timely notifications of unanticipated slips, trips or falls have been of great value.
I realize that once my mother leaves Garden View, my visits and conversations with you and your staff will come to an end. I couldn’t turn this chapter in our relationship without expressing my sincere gratitude for the professionalism, dedication, attention and affection you and your committed team have provided to her 24 hours a day… each and every weekday, weekend and holiday.
If I may ever be of service, please do not hesitate to call.
The day I feared arrived several months ago when my family and physicians became aware of the toll his care was taking on my aging body. After helping me try to deal with his worsening dementia my daughter led me to understand it was necessary to make other arrangements for his future care. Realizing my reluctance to proceed and my fear of the Covid situation she wisely started the research process.
The best advice we received was from a friend who said “you really should check out Garden View Care Center they took such good care of my dad .They’re really great people there.”
I am so grateful we took her advice. From our first contact with GVCC we have had nothing but a positive experience. The “stereotypical “Nursing home I feared is actually a clean, attractive facility located in a quiet park like setting. The “strangers” that caused me concern I now see as kind, friendly, caring people working together to provide a safe, therapeutic environment for their residents.
Although David is limited in his communication skills I sense that he is becoming content, never asks to leave or return home. His days are now filled with activities and entertainment. He enjoys nourishing meals and lots of ice cream. He always lets me know everyone is nice. I’m told he still calls for mom when he needs something, but he now has lots of “moms” better qualified to respond to his present needs. Accepting this has increased my peace of mind. I’m thankful to all of you at GVCC for all you do for our David and so many others.
Garden View is in Chesterfield on several acres that look and feel like a park. The staff, which is so important, is exactly what you had hoped for. Very professional, so nice, and caring, treating our mother like family. There could not have been a more challenging time,due to the pandemic, for the families and for the staff. They worked through all the special requests we made, for example the window visits and FaceTime calls, in addition to their regular duties. Thank God those days are behind us and a family can visit their loved ones in person.
We are very grateful for the kindness shown to us and our mother. Special thanks to Jody, Amanda, Jordan, Nancy, Gilbert and the person I call the most Kerry, who is the gate keeper at the front desk.
If you decide on Garden View you’ll be treated like family. Garden View Care Centers is truly a special place.
When I initially went to Garden View, I was met by Mimi. She showed me some rooms and discussed the care of my mom would receive once she left St. Lukes and came to Garden View for hospice care. She was so patient and kind, helping me with a difficult decision.
I met Jerrica, The Director of Nursing even before my mother arrived. She made sure all the equipment had arrived and that her room and the staff were ready to except her. During her brief stay, every member of the team went out of their way to assure that my mother was comfortable and always asked if they could do anything for us. Her nursing team included Tabatha, Amber and Kelly all were very attentive making sure she was kept comfortable, clean and turned in her bed regularly.
The Nurse Aids were most kind and considerate – always asking if they could do anything for the family.
The hospitality cart was nice, providing us with a snack and hot/cold drink.
My mother passed at 9:15 PM on 12/22/2019 we were cared for by Rosie. She was kind and compassionate helping us through uncharted territory in a moment of grief.
Thank you for the beautiful plant that arrived at our home on the day of the funeral. It was so kind of you to think of us even after we were gone. You have a tremendous stuff working at Garden View and it shows in the culture of your entire team.
Thank you for all you did for my mother and my family.
When our 94 year old Mom who is being cared for by hospice, my sister, two brothers and I had to make the tough decision to place Mom and a full-time care facility. It was an even tougher decision on who to trust with our Mom.
You and your team did not disappoint. Your admissions team was prepared and made the transition easy for Mom and the family.
Our mom’s day to day care was professional but most importantly it was caring, provided by a truly kind and considerate team of caregivers – whether it was morning, during the day, evening or late at night!
You will always hold a special place in our hearts. You promised us that mom would get the best possible care – and you were true to your word.
We trusted you with our mom – looking back – we could not be more pleased with Garden View’s care! Better than we expected!
Thank you. You are the best
As we approach the end of service Garden View Care Center has provided to my mother, I wanted to take a few moments and share my appreciation for everything you and your caring staff have given.
With many seniors diagnosed with the Alzheimer’s disease, special care is needed to address the confusion, frustration and sometimes non-compliant protests to care. My mother was no exception. I experience firsthand the hot filled response your staff employed to meet her every need – Not through challenging or commanding corrective behavior but by Introducing conversation, guiding her response and redirection to leave her feeling safe and secure. Within weeks she regain the weight loss She had experienced before coming to Garden View was actively engaged with others in song, games and meals.
As the years continued, your staff remained unwavering in their commitment to total care. Regardless of the time, shift, weekday or weekend, my visits always found your staff engaging and attentive not only her needs but also those of others. As her memory faded and she was unable to recognize family and friends, your staff never failed to acknowledge and re-introduce us, relying on the personal relationship and trust they had developed with her to provide words of comfort and assurances, allowing her the dignity to recognize and embrace our visits.
The care provided was not absent expert attention to her physical health. The frequent care plan meetings allowed me to gain the access and trust in the administration of care. The records retained and the openness to share those records was comforting. The follow up phone calls to those timely notifications of unanticipated slips, or falls have been of great value.
I realize that once my mother leaves Garden View, my visit some conversations with you and your stuff will come to an end. I couldn’t turn this chapter in our relationship without expressing my sincere gratitude for the professionalism, dedication, attention and affection you and your committee team have provided to her 24 hours a day each and every day, weekend and holiday.
If I may ever be of service, please do not hesitate to call
My mother, Anna, Was a resident of your Garden View Care Center of O’Fallon from October 11, 2006 until her death in April of this year. She had dementia as well as other medical problems for your nurses and other staff members to deal with. At no time was our family unhappy with the care she received. During my visits I also saw how caring your staff was with other residents.
Your entire staff from Janitors to aides, nurses, Leandra, April, Charlotte, Paul and others were always very kind to her and to me. I received assistance from your director of nursing and accountant for problems I had with my mother’s insurance companies. All I had to do was ask and they would probably take care of the matter or advise me of what to do. Then you much better than I what to say regarding these matters.
The Care meetings were extremely helpful to me. I was kept current on her medications, dementia progression, and their observations. I could tell them what I saw during my visits and we work together as a team. I asked any questions I had and always got an answer.
My mother also always enjoyed your fall festival as other relatives would visit her at this time. She liked all of the hustle and bustle.
On the day she died in her sleep I went there immediately and was hugged and given kind words by all who came in contact with her over the years. I was very touched.
I will never forget each and every one of them for all they did for my mother and for me.
My daughter and I especially want you to know how much we appreciate your patience and kindness during his final weeks as you accommodated our needs to see and speak with him. You are all truly God’s hands!
Of course Covid made this transition a very difficult process, but we knew they were doing everything they could to keep our residents healthy and safe. They kept us informed of Craig’s health and well-being and now we are so happy to be able to visit and spend time with him.
It is in a time like this that words fail us. You and the professionals and staff at Garden View happening become like our extended family. Over the almost 2 years of our mother’s residence in your home we have come to know many of them. All have shared good times and bad as we all cared for mom in the most loving way possible. Every member of the Garden View staff has displayed professionalism, good judgment, and loving concern to mom and her fellow residents. So there is no way to say “thank you” in a letter that conveys the warmth and appreciation we feel. Hopefully, someday after the Covid 19 virus pandemic has passed into history, we may somehow thank you in person and express our deepest gratitude. We pray for you and wish all the best in the years to come.
The end of life care you all provided was so respectful, comforting, and caring. Thank you again.
Pam, the nurse, was so sweet and caring when Dwight passed away. She comforted me too. I will miss him but I will always have my loving memories. Dwight was a loving husband and a wonderful father, grandfather and great grandfather. He was a sweet man.
May God bless you all.
The accommodations were comfortable and clean and had everything she needed. I am appreciative that she was included in all the programs that the residents took part in. That was very thoughtful. It provided her with the socialization she needed in addition to the physical therapy.
It’s evident that her physical therapy care program was successful. Her legs are stronger, and she walks better. She is also able to stand alone tottering and starting to fall over.
Again, thank you for everything Gardenview did to help Mother. I am extremely appreciative.
We would like to thank each of you individually but I am afraid we would miss someone.
The housekeepers, who did her laundry, cooked and served her meals and gave her showers, tucked her in at night, helped with her bathroom needs, styled her hair, played cards, administered her medicines, gave her hugs. The social directors, nurses aids and nurses. We thank you for your love and care.
Thank you for keeping watch in her final hours. For the wonderful ladies, who prayed with her and cared for her as she post to her new life.
We are forever grateful and will always keep you in a thankful prayer, God bless.
All of you have had a part in his life and I appreciate your kindness and consideration and serving him in so many ways. I always knew he was in good hands when I couldn’t be there with him.
Many of you I got to know as friends and I will miss our conversations. I also appreciate all the help you gave me when I had questions or concerns or just needed information. I will miss Ollie as his family will also. But I will always remember his kindness, sense of humor, thoughtfulness, and friendliness to everyone. I considered him a gentleman in the truest sense of the word.
With the deepest gratitude to all of you